Hot Air Balloon

1. Safety Requirements for Travel
Hot Air ballooning is an outdoor adventure activity. Your clothes should be comfortable with sturdy enclosed footwear (sneakers, boots).

Ballooning activities intrinsically involve the possibility of physical risks greater than those encountered in daily life even though they are conducted under the supervision of pilots who exercise all due precautions to ensure safety. By taking part in such ballooning activities, passengers are understood to be fully aware of these risks.
We do not accept liability for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control. You are responsible for your travel arrangements to and from the meeting place and we do not accept liability for delays in your travel arrangements. We cannot supervise vehicles parked at the meeting place and vehicles and their contents are left at your own risk and no liability is accepted for any loss or damage to your vehicle or contents unless it is due to our negligence.
As per civil aviation and authorities regulations, it's mandatory to provide valid Qatari ID / Passport the day before the ride date.

We are not qualified to express an opinion confirming that you are fit to fly and you must ensure that you are fit to fly. You must not fly if you are suffering from any serious medical conditions, or have recently undergone surgery unless you have a certificate of your fitness to fly from your doctor. You must not fly if you are pregnant or under the influence of drugs.

2. Minimum Age Requirement
We will not fly children under the age of 8 years. A child under the age of 16 years will only be flown if accompanied by a responsible adult, and the child is over 4'6" tall.

3. Changing dates
7 days or less notice you can change your booking to any other date with ‘no extra fee’
6 days or less we can not guarantee, please email us if applicable
Important note: promotional fare are not eligible to change ride dates 

4. Weather Cancellation / Delays for Balloon Flights
If weather conditions are unfavourable, balloon flights may be delayed until the next morning, subject to availability.

Rescheduling and Credit Notes:

Rescheduling due to weather conditions, dates selection are subject to availability at the time of contacting our support team to reschedule. 

If Non-promotional (Standard / Private flights)  bookings holders  are unable to reschedule, they can change to another experience.

The amount equivalent to your original booking will be issued as a credit note, which can be used for any experience available on Asfary (different in fares are applied).

The credit note is valid for 6 months from the date of cancellation/amendment of the ride.
Utilization of the credit amount is subject to the availability of experiences.

Important Note:
Promotional fares cannot utilize the credit note. Passengers with promotional fares must wait for the support team to reschedule their pending ride.

Our flying season is from November to March, subject to weather conditions. If weather prevents a ride during the season, it will be carried forward to the next season.

5. Cancellation and Refund Policy:
Cancellation or amendment for non-group bookings more than:
7 days – 5 days prior to tour departure : 50% cancellation fee
5 days – 72 hours prior to tour departure : 100% cancellation fee
A cancellation or amendment for Group bookings prior to tour departure (a group is more than 4 guests in a single booking). The person whose name is on the booking will be considered as the group's leader and therefore accepts these terms and conditions for and on behalf of all the persons named on, substituted, or added to the booking form.
14 days – 10 days prior to tour departure : 50% cancellation fee
10 days or less prior to tour departure : 100% cancellation fee
Important note: promotional fare is non-refundable at any time

6. Flight Times and Duration
Asfary operates balloon flights early in the morning as close to sunrise as possible, but specifically does NOT guarantee passengers will be in the air at sunrise, be aware that weather conditions or cloud may-of course affect to what degree the sun or sunrise is seen. Balloons travel with the wind, which governs their speed and direction. Accordingly, the duration of the flight may vary slightly at the pilot’s discretion.

7. Prices and Confirmation Policy
Balloon can only be confirmed when full payment has been received by Asfary.
All prices shown are current at the time of putting the website online. Information given here is based on the latest information available. We reserve the right to change any of the facilities, services, itineraries, prices or vehicles described here without being liable for any compensation or refund.
Prices include insurance for hot air balloon flights.
Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and safety instructions issued by any of our representatives. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if, in his opinion, you would be a risk to the balloon, to other passengers, or to yourself.